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Permission asking to access BibTeX file

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Peter

03 Oct, 2013 09:02 PM

hey all,

great product, i love to use it!

i have one small problem though, the multimarkdown composer keeps asking me every few minutes whether to allow access to the bibtex file linked in my mmd-file. this popup gets annoying after the 3rd time of appearance..

please fix :)

thanks and keep the great work up!

1. 1 Posted by Peter on 03 Oct, 2013 09:05 PM

   

   ...of course i allowed access after first being prompted with the question...

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2. Support Staff 2 Posted by Fletcher on 03 Oct, 2013 11:24 PM

   

   Peter,

   Thanks for writing in. Glad you're enjoying Composer, but sorry for the trouble.

   That's unusual for Composer to keep asking for permission to access a file after it's been approved. It stores the permission in the preferences so that it can regain access indefinitely.

   The dialog that pops up is asking for permission to access a *folder*, not a file. Are you changing the default selection in the dialog? As long as you agree, all you have to is agree to the dialog -- don't change anything.

   Send me a copy of your preferences by email, and the path to the bibtex file in question --- I can take a look at what permission has been obtained and try to see what's going on.

   F-

   --
   Fletcher T. Penney
   Manager, Founder
   MultiMarkdown Software, LLC
   [email blocked]

   • smime.p7s 4.78 KB
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3. 3 Posted by Peter on 04 Oct, 2013 02:30 PM

   

   hi,

   thanks for the quick reply!
   yes, it is asking for the permission to access a folder, not file. still, the popup returns as soon as i save my .mdd file.
   is there somewhere a preferences file that i should send you or what do you mean by copy of my preferences?

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4. Support Staff 4 Posted by Fletcher on 05 Oct, 2013 02:28 AM

   

   Yes -- the preferences file:

   http://support.multimarkdown.com/kb/troubleshooting/location-for-composer-preferences-and-settings

   F-

   --
   Fletcher T. Penney
   Manager, Founder
   MultiMarkdown Software, LLC
   [email blocked]

   • smime.p7s 4.78 KB
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5. Support Staff 5 Posted by Fletcher on 11 Oct, 2013 12:50 PM

   

   (Update for anyone else looking at this.)

   This thread was moved to private email. The problem seems to still exist, and I have been unable to locate a cause. The original author switched to the non-sandboxed download, and all is well. But that doesn't fix the original problem. Thus far I haven't heard from anyone else experiencing this -- if it's happening to you, please let me know.

   Thanks,

   Fletcher

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6. Fletcher closed this discussion on 31 Oct, 2013 06:52 PM.