Can't save?

chasrmartin

30 Jul, 2013 03:28 AM

I just bought a copy of MultiMarkdown Composer from the app store. Looks pretty good except for one problem: I can't save my files. I can't save them on my local system, and it doesn't appear to have access teo iCloud either.

  1. #1 Posted by Fletcher Support staff on 30 Jul, 2013 07:25 PM

    Thanks for buying, but sorry you're having trouble. Can you tell me more about what happens when you can't save? That's strange.

    Any error message?

    Any messages in Console?

    Have you tried the version from the web site to see if that works for you?

    <http://multimarkdown.com/download/>

    If you can get me more information, I can try to see what's going on (even if the non-sandboxed version works, I would like to see what is causing the problem with the App Store version on your machine.)

    Hope this helps!!

    Fletcher

  2. #2 Posted by chasrmartin on 30 Jul, 2013 07:30 PM

    Hey, Fletcher, thanks. I'm at the day job where I'm using a scruffy old
    Linux machine, so I can't check until tonight, but the error was basically
    that I would try to save a file and get a message close to "attempting to
    save file failed."

    On the iCloud thing, I couldn't quite figure out how to save to the iCloud
    either. (I'd really rather use Dropbox anyway, for various reasons, but I
    thought I'd at least try it.)

    It behaved exactly as if it didn't have write permission.

    I'll give it a more detailed try tonight.

  3. #3 Posted by Fletcher Support staff on 30 Jul, 2013 07:44 PM

    Let me know what you see. I had a problem on one of my test machines when using QuickCursor that I haven't dug into, and maybe it's the same issue. I haven't had trouble on my other machines (and just upgraded to latest version to be sure).

    BTW - you're not on Mavericks are you?

    Thanks for letting me know about the trouble you're having!

    F-

  4. #4 Posted by chasrmartin on 31 Jul, 2013 02:08 AM

    Uh, Mavericks?

    Okay, I got the download version and it appears to save just fine. Here's
    what the console has. I installed the download version at just about
    exactly 20:00. I'm also attaching some screen shots. It seems to be some
    weird perms probleml I'm not enough of a mac guru to say what.

    2013-Jul-29 9:01:18.823 PM WindowServer[114]:
    _CGXSetWindowHasMainAppearance: Operation on a window 0x48a requiring
    rights kCGSWindowRightOwner by caller MultiMarkdown Composer
    2013-Jul-29 9:02:12.556 PM WindowServer[114]:
    _CGXSetWindowHasMainAppearance: Operation on a window 0x48a requiring
    rights kCGSWindowRightOwner by caller MultiMarkdown Composer
    2013-Jul-29 9:03:45.453 PM WindowServer[114]:
    _CGXSetWindowHasMainAppearance: Operation on a window 0x48a requiring
    rights kCGSWindowRightOwner by caller MultiMarkdown Composer
    2013-Jul-29 9:03:50.675 PM WindowServer[114]:
    _CGXSetWindowHasMainAppearance: Operation on a window 0x48a requiring
    rights kCGSWindowRightOwner by caller MultiMarkdown Composer
    2013-Jul-29 9:04:42.467 PM WindowServer[114]:
    _CGXSetWindowHasMainAppearance: Operation on a window 0x4b9 requiring
    rights kCGSWindowRightOwner by caller MultiMarkdown Composer
    2013-Jul-29 9:04:57.024 PM WindowServer[114]:
    _CGXSetWindowHasMainAppearance: Operation on a window 0x4b9 requiring
    rights kCGSWindowRightOwner by caller MultiMarkdown Composer
    2013-Jul-29 9:19:37.548 PM xpcd[2433]: restored permissions (100644 ->
    100744) on
    /Users/chasrmartin/Library/Containers/com.multimarkdown.composer.mac/Container.plist
    2013-Jul-29 9:19:37.566 PM MultiMarkdown Composer[2956]: open on
    /Users/chasrmartin/Library/Containers/com.multimarkdown.composer.mac/Data/Library/Application
    Support/MultiMarkdown Composer/receipt: File exists
    2013-Jul-29 9:21:57.095 PM MultiMarkdown Composer[2988]: open on
    /Users/chasrmartin/Library/Containers/com.multimarkdown.composer.mac/Data/Library/Application
    Support/MultiMarkdown Composer/receipt: File exists
    2013-Jul-29 9:21:58.051 PM WindowServer[114]:
    _CGXSetWindowHasMainAppearance: Operation on a window 0x51d requiring
    rights kCGSWindowRightOwner by caller MultiMarkdown Composer
    2013-Jul-29 9:22:10.387 PM WindowServer[114]:
    _CGXSetWindowHasMainAppearance: Operation on a window 0x51d requiring
    rights kCGSWindowRightOwner by caller MultiMarkdown Composer
    2013-Jul-30 7:55:39.648 PM MultiMarkdown Composer[8968]: open on
    /Users/chasrmartin/Library/Containers/com.multimarkdown.composer.mac/Data/Library/Application
    Support/MultiMarkdown Composer/receipt: File exists

  5. #5 Posted by Fletcher Support staff on 31 Jul, 2013 01:15 PM

    Mavericks is OS 10.9, currently in developer preview. I'm guessing you're not using it then... ;)

    Have you tried Disk Utility -> Repair permissions to see if that fixes the issue with the App Store version of Composer? If there's a permission issue, then sandboxing might prevent Composer from writing to your disk.

  6. #6 Posted by chasrmartin on 31 Jul, 2013 01:18 PM

    Haven't, but I will. No, I spend my day job kernel hacking linux, I tend to
    not try to hack at home.

  7. #7 Posted by Mike Sears on 31 Jul, 2013 09:15 PM

    Looks like I'm having the same problem as here. Sorry for the duplicate thread.

  8. #8 Posted by chasrmartin on 31 Jul, 2013 09:32 PM

    Yeah, I'm away at the day job. Fletcher suggested running disk utility to
    repair permissions, I haven't been able to try it yet.

  9. #9 Posted by Mike Sears on 31 Jul, 2013 10:01 PM

    I did run the Disk Utility and it made no difference.

  10. #10 Posted by chasrmartin on 31 Jul, 2013 10:07 PM

    Rats. Well, it'll run for me if I use the downloaded version, but of
    course that can't see iCloud.

  11. #11 Posted by Mike Sears on 31 Jul, 2013 10:11 PM

    And it's fantastic with the cloud.

  12. #12 Posted by Fletcher Support staff on 31 Jul, 2013 11:32 PM

    OK. I dug into this, and turns out it's not a permissions problem. It's a problem with a nested if/else logic structure.

    Should be fixed for next release.

    Thanks for pointing this out, and sorry for the trouble!

    FTP

  13. Fletcher closed this discussion on 31 Jul, 2013 11:32 PM.

  14. chasrmartin re-opened this discussion on 01 Aug, 2013 12:11 AM

  15. #13 Posted by chasrmartin on 01 Aug, 2013 12:11 AM

    I hate when that happens. Not to be a nudge or anything, but do you have
    any idea when that might be?

  16. #14 Posted by Fletcher Support staff on 01 Aug, 2013 12:27 AM

    I'll submit soon, but unfortunately it takes Apple 3-5 days to review?? And there's no way to use iCloud with the App Store for a general release.

    So it could take a week to actually be able to download…. I wish I could speed up the approval process...

    F-

    --
    Fletcher T. Penney
    Manager, Founder
    MultiMarkdown Software, LLC
    [email blocked]

  17. #15 Posted by Fletcher Support staff on 01 Aug, 2013 12:44 AM

    I've submitted to App Store. I can't make the rest happen any faster. ;)

    F-

    --
    Fletcher T. Penney
    Manager, Founder
    MultiMarkdown Software, LLC
    [email blocked]

  18. #16 Posted by Michael Sears on 01 Aug, 2013 12:52 AM

    Thanks…fast enough.
    ____________________________

    Michael W. Sears, Ph.D.
    Department of Biological Sciences
    Clemson University
    132 Long Hall
    Clemson, SC 29630

    phone: 864-506-5174
    fax: 864-656-0435

    Sears Lab: http://www.thermalecology.org
    Ecology at Clemson: http://www.clemson.edu/cafls/ecology

  19. Fletcher closed this discussion on 01 Aug, 2013 12:57 AM.

  20. chasrmartin re-opened this discussion on 01 Aug, 2013 01:41 AM

  21. #17 Posted by chasrmartin on 01 Aug, 2013 01:41 AM

    Thanks, I'll get by. I do this stuff myself, I understand.

  22. Fletcher closed this discussion on 01 Aug, 2013 12:27 PM.

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