purchase buttons do not work, plus no listing of prices anywhere

Simon Smailus's Avatar

Simon Smailus

17 Sep, 2017 07:55 AM

I've liked your previous apps, however, on the new app you do not list the purchase price in the description on the app store, nor on your website, nor on the upgrade page. How are we expected to know what it costs before we click purchase?

Clicking purchase on pro does not do anything. Tried it several times and nothing is launched.

  1. Support Staff 1 Posted by Fletcher on 17 Sep, 2017 07:59 AM

    Fletcher's Avatar

    Are you using a non-US app store?

    There is apparently an issue where purchases are not working properly
    outside the US... I'm working on a fix, and yes the prices normally are
    displayed before you try to purchase.


  2. 2 Posted by Simon Smailus on 17 Sep, 2017 11:59 AM

    Simon Smailus's Avatar

    I'm in the UK. Please let me know when this is working.

    Thank you

  3. Support Staff 3 Posted by Fletcher on 17 Sep, 2017 12:15 PM

    Fletcher's Avatar

    Should be working now. But I don't have confirmation from U.K. I do have confirmation that Dutch stores started working


    Sent from my iPhone

  4. 4 Posted by Jeando Masoero on 17 Sep, 2017 01:22 PM

    Jeando Masoero's Avatar

    Hi Fletcher
    as 2017 September17 15:19:00 In France, the purchase price does not show anywhere and there is nowhere to buy the new version? I do not see how to support your work in these (transient) conditions.
    All the best

  5. Support Staff 5 Posted by Fletcher on 17 Sep, 2017 01:24 PM

    Fletcher's Avatar

    All I can recommend is:

    1. Wait a bit longer -- it is working in many parts of the world, but
    some are still having trouble.

    2. Try rebooting your computer to reset the App Store application

    3. Be sure to quit and restart Composer periodically to ensure that it
    refreshes it's connection with the App Store.

    My apologies that the App Store is so temperamental.


  6. Support Staff 6 Posted by Fletcher on 17 Sep, 2017 10:49 PM

    Fletcher's Avatar

    See this page for more details about App Store issues:


    Thanks, and my continued apologies for this. I am equally as frustrated as any of you, and probably more so.... ;)


  7. Support Staff 7 Posted by Fletcher on 18 Sep, 2017 10:18 PM

    Fletcher's Avatar

    It's been > 24 hours, and the App Store should be updated throughout the world.

    Version 4.0.1 has been released, which also attempts to improve the App Store integration.

    If anyone is still having problems with this, please contact me and I'll take a look.



  8. Fletcher closed this discussion on 18 Sep, 2017 10:18 PM.

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