Standard upgrade on multiple Macs

John Clements's Avatar

John Clements

07 Dec, 2022 12:44 PM

Purchased Standard U/g to Pro 4, on MacBook, anticipating that it would also be available / licensed for use on my iMac desktop, but there doesn't seem to be a way. The Restore purchase option doesn't seem to do anything. Please advise.

  1. Support Staff 1 Posted by Fletcher on 07 Dec, 2022 02:01 PM

    Fletcher's Avatar

    Thanks for reaching out to me!

    Purchases work on any computer linked to the licensed Apple ID. If you’re
    having trouble getting it to work, you can try deleting the app and
    downloading it again from the App Store.

    If that still doesn’t fix it, you’ll have to reach out to Apple. I can’t
    access any information about your App Store account to troubleshoot any
    further, unfortunately.


  2. 2 Posted by John Clements on 07 Dec, 2022 04:19 PM

    John Clements's Avatar

    Thanks that sounds like a good suggestion I’ll give that a try and do as you say if I have any further issues thanks again.


  3. 3 Posted by John Clements on 09 Dec, 2022 10:08 AM

    John Clements's Avatar

    That seems to have fixed it. Regards.

  4. Support Staff 4 Posted by Fletcher on 09 Dec, 2022 12:35 PM

    Fletcher's Avatar

    Glad to hear it!


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