Confusing upgrade sheet when the Standard and "Standard to Pro" upgrades have been purchased

jhamdotme's Avatar


17 Sep, 2017 08:48 AM

Immediately after purchasing the "Standard to Pro" upgrade, the buttons next to "Standard Upgrade" and "Migrate from Standard Upgrade to Pro" are greyed out and labeled Purchased. But when I restart the app, the same sheet allows me to purchase the Standard upgrade again. I'm not sure if this will charge me again or if it'll let me know that this has already been purchased. (I'm too scared to test this.)

Also, a few nice to haves:

* It would be nice if your upgrade status was somehow displayed in the About window.
* When you've already upgraded as much as you can, the "Purchase Upgrade…" menu item doesn't seem necessary anymore.

  1. Support Staff 1 Posted by Fletcher on 17 Sep, 2017 09:04 AM

    Fletcher's Avatar

    Definitely don't hit the purchase again, just in case. ;)

    Did you buy the standard and then the migrate?

    If you reboot again, does the same thing happen?

    Something strange is going on -- I'll see if I can track it down.

    Once purchased, you still need access to the "Restore Previous Purchases", just in case.

  2. Support Staff 2 Posted by Fletcher on 17 Sep, 2017 09:10 AM

    Fletcher's Avatar

    (Sorry -- not reboot, but restart the app)

  3. Support Staff 3 Posted by Fletcher on 17 Sep, 2017 10:50 PM

    Fletcher's Avatar

    See this page for more details about App Store issues:

    Thanks, and my continued apologies for this. I am equally as frustrated as any of you, and probably more so.... ;)


  4. Support Staff 4 Posted by Fletcher on 18 Sep, 2017 10:16 PM

    Fletcher's Avatar

    4.0.1 has been released, and the App Store should be updated throughout the world by now.

    If anyone is still having issues with this, please contact me and I'll take a look.


  5. Fletcher closed this discussion on 18 Sep, 2017 10:16 PM.

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